Privacy Policy


UPDATE: 17.05.2021

Our Privacy Policy regarding your personal data helps to build a relationship of trust between you and our services, in order to provide you with a positive experience, in a completely transparent manner.

Through this Privacy Policy, we will be able to take into account your requirements and comply with your expectations.

In order to respect your trust, the Soundwaves company (hereinafter "Soundwaves") guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your Data"), as a matter of paramount importance.

For full transparency to you, in order to ensure a secure use of our website soundwaves.co.uk in all its available versions and linked applications (hereinafter the "Soundwaves.co.uk Site"), we make available how we process your data so that our services are always in line with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and data across all our platforms. 

Our Privacy Policy and we ensure that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. Therefore, we provide you with all the elements that will allow you to easily understand how we handle your data.

These data will only be kept for the time necessary for the management and processing determined. You will of course be able to access and modify your data at any time, as it will be available on your personal areas of the site soundwaves.fr

To these ends, we endeavour to take all necessary steps with the aim of complying with applicable data protection law.

Thus, I, the undersigned the company Soundwaves whose Manager is Mr. Pascal Dhaussy, hereby undertake by this Privacy Policy to comply with the essential principles of the RGPD (General Data Protection Regulation) and French law in relation to personal data protection.

  • ARTICLE 1 - PERSONAL INFORMATION COLLECTED


When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and email address.

When you browse our shop, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our shop regarding our new products, promotions and other updates.

  • ARTICLE 2 - CONSENT


> How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we will assume that you consent to our collection and use of your information for that purpose only.

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or give you the opportunity to decline.

> What is my personal data collected for?

Your personal data is used to make your browsing on the soundwaves.co.uk site smoother, as well as to provide you with a more personalized experience. This allows us to best process your orders, make multi-payment available, avoid fraud, make necessary refunds, and manage your customer reviews.


> How do I withdraw my consent?

If after you have given us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us via infos@soundwaves.fr or by mail at: Soundwaves, 29 rue de la Mairie, 88600 Laveline-devant-Bruyères, France

  • ARTICLE 3 - DISCLOSURE


We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions of Sale and Use.

  • ARTICLE 4 - SHOPIFY


Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.


> Payment

If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, the purchase transaction information is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.

For more information, please see the Shopify Terms of Service here or the Privacy Policy here.

  • ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES


In general, the third party providers we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.

However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies as to what information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Keep in mind that some providers may be located or have facilities located in a different jurisdiction than you or us. Therefore, if you decide to proceed with a transaction that requires the services of a third party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your information used to complete the transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our shop site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.


> Links

You may be required to leave our website by clicking on certain links on our website. We take no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

  • ARTICLE 6 - SECURITY


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

.

> COOKIES

When you browse a website such as the soundwaves.co.uk, it can then, depending on your choice, insert on your receiver (computer, phone or tablet), through your browser, a text file. 

This text file is called a COOKIE. This cookie then allows the website such as wipideals.com, during the prescribed time of validity or storage of the cookie, to identify your used receiver when you make another visit.

Only the sender of a cookie is likely to read or modify the information contained in that cookie.

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on the visitor's location) the following day. Calculates the number of visits to a shop per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the shop has a password, it is used to find out if the current visitor has access.

  • ARTICLE 7 - EXERCISE OF YOUR RIGHTS

You are entitled:

> To claim your right to portability;

> To withdraw your consent to the carrying out of processing operations based on this legal basis. Important clarification: If you decide to withdraw your consent this will not affect the lawfulness of the uses carried out prior to your withdrawal of consent;

> To withdraw your consent to the processing of your personal data.

> To lodge a complaint with the relevant supervisory authority (in France, the CNIL: www.cnil.fr).

In order to exercise your rights, please send your complaint (together with your email, surname, first name, copy of your ID and postal address) to the data protection delegation of Soundwaves by email via info@soundwaves.fr

Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a response.

  • ARTICLE 8 - CONSENT AGE


By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this website.

  • ARTICLE 9 - CHANGES TO THIS PRIVACY POLICY


We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if at all.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

  • Questions and Contact Information


If you would like to: access, correct, amend or delete any personal information we have about you, make a complaint, or if you would simply like more information, contact us via infos@soundwaves.fr.