With customer satisfaction at the heart of our values, we place particular importance on the quality of our products as well as the quality of our Customer Service.
We love to hear your suggestions or recommendations as well, so feel free to contact us via our contact form to share them with us!
Who are your suppliers?
In order to provide you with relatively short delivery times, our suppliers are from Europe & USA. In addition, the products offered on soundwaves.fr/en have all been verified by the intermediary platform we use.
Since our suppliers are from Europe or the United States, delivery times are relatively short compared to some online shops.
On average, delivery times are between 8 and 21 working days.
Note: Due to the current health crisis, it is possible that your order may experience slightly longer delays. We thank you for your understanding.
Are payments secure?
Yes! Payments by Carte Bleu Visa, American Express and MasterCard are secured by Stripe. Payments by Paypal are of course secured by Paypal.
These secure payment methods are indicated on all our product sheets.
If these conditions are met, simply follow the instructions outlined in our Returns & Refunds Policy.
This SSL certificate also secures our customers' banking transactions, data transfer and login information.
This certificate is a security standard that we make it a point of honour to respect. So you can browse our site and order safely!
Are my personal data protected?
Yes! In accordance with the GDPR (General Data Protection Regulation), we make every effort to protect your personal data when you use our site soundwaves.fr in order to build a relationship of trust between you and our services, but also to provide you with a positive experience in a completely transparent way.
What are the advantages of being subscribed to your Newsletter?
You will receive a preview of all our news as well as our new products, and especially our promotions with discount codes dedicated only to our subscribers.
Our team will be happy to get back to you within 24 hours with an answer to your question or request for information.