Soundwaves
Soundwaves is an online shop offering you a wide range of wireless earphones as well as bluetooth headphones of quality and at the best price to provide you with an unmatched audio experience.

With customer satisfaction at the heart of our values, we place particular importance on the quality of our products as well as the quality of our Customer Service.

We love to hear your suggestions or recommendations as well, so feel free to contact us via our contact form to share them with us!
Products
What products do you offer?
Soundwaves offers a variety of wireless earphones as well as quality wireless headphones for all your clutter-free hobbies: waterproof earphones, smart touch control headphones, in-ear intra-auriculars, noise reduction headphones, bone conduction earphones, etc.

Who are your suppliers?
In order to provide you with relatively short delivery times, our suppliers are from Europe & USA. In addition, the products offered on soundwaves.fr/en have all been verified by the intermediary platform we use.
Shipping
What are the delivery times?
Since our suppliers are from Europe or the United States, delivery times are relatively short compared to some online shops.

On average, delivery times are between 8 and 21 working days.

Note: Due to the current health crisis, it is possible that your order may experience slightly longer delays. We thank you for your understanding.
Payment

We accept payments by Carte Bleu Visa, American Express and MasterCard, as well as by Paypal.

Are payments secure?
Yes! Payments by Carte Bleu Visa, American Express and MasterCard are secured by Stripe. Payments by Paypal are of course secured by Paypal.

These secure payment methods are indicated on all our product sheets.
Returns & Refunds
To qualify for a return and refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

If these conditions are met, simply follow the instructions outlined in our Returns & Refunds Policy.
Safety
Is your site secure?
Yes! Our site soundwaves.fr has the SSL security certificate, characterised by the small padlock you can see next to our shop URL at the top of your browser, as well as the https protocol to ensure a secure connection between the web server and the browser.

This SSL certificate also secures our customers' banking transactions, data transfer and login information.

This certificate is a security standard that we make it a point of honour to respect. So you can browse our site and order safely!

Are my personal data protected?
Yes! In accordance with the GDPR (General Data Protection Regulation), we make every effort to protect your personal data when you use our site soundwaves.fr in order to build a relationship of trust between you and our services, but also to provide you with a positive experience in a completely transparent way.

For more information on how we use and protect your personal data, please visit our Privacy Policy.
Newsletter
Can I subscribe to your Newsletter?
For our greatest pleasure, you can subscribe to our Newsletter by registering your email address in the section provided for this purpose at the end of this F.A.Q. page or in the pop-up window that appears when you arrive at our online shop.

What are the advantages of being subscribed to your Newsletter?
You will receive a preview of all our news as well as our new products, and especially our promotions with discount codes dedicated only to our subscribers.
I can't find my question
In the event that you have not found the answer to your question or request for information in our F.A.Q., please feel free to contact us via infos@soundwaves.fr or via our contact form.

Our team will be happy to get back to you within 24 hours with an answer to your question or request for information.